Computer Aided Dispatch (CAD)

Woman using headset

The only thing more important than a 9-1-1 call is how you respond to it. TAC 10’s CAD provides a vital communication link between dispatch and the unit, improving response time.

Everything Starts in CAD

The operation of today’s public safety communications centers is dependent upon information and the ability to manage it. That requirement, in turn, depends heavily upon a CAD system that is specifically designed to meet that need. TAC.10 CAD system doesn’t add to your stress – it help eliminates it, with automatic field population, reporting, and notifications.

When a 9-1-1 call comes in, our CAD’s call-for-service screen automatically populates with all the relevant personal and emergency information, eliminating data entry errors and converting precious minutes into quicker response time.  Radio logs are automatically updated, and dispatchers can divert units, stack calls and schedule special events.

If an incident report is needed after the call is closed, an OCA case number is created and all relative fields are automatically populated in the Records Management System to save time when completing the report.

When a dispatcher enters the caller and location information, our system immediately displays the Person History for the caller and the Location History.  The dispatcher does not have to run a separate query to obtain the historical information.  This information is also immediately published to our mobile system.  Run a license plate, and the system not only returns information on the vehicle but on the owner as well. It notes previous inquiries, driver’s license information, warrants, jail investigations and outstanding civil process papers.

Dispatchers are often required to notify command staff when certain events occur. TAC 10’s CAD is able to instantly notify personnel via Text Message and/or E-mail when such an event is entered into the dispatch system.

Our CAD’s unique command line is completely configurable, allowing the use of familiar keyword controls that make it easier to use, reduces training costs and shortens the learning curve.


TAC.10 provides a 2-way interface with the National Crime Information Center (NCIC) to put information in the hands of those who need it – when they need it.  Our NCIC module integrates seamlessly with CAD, RMS, Mobile and Jail, allowing users to run appropriate NCIC queries directly from the module they are using.

Fire CAD

TAC.10 Fire CAD handles specific dispatch functions related to Fire dispatching. Configurable run cards allow each agency to designate unit response for five different alarm levels based on validated addresses. Run cards include unit recommendation with override capability, alarm level notification events to remind dispatchers to call and notify certain individuals or agencies based on the alarm level, usage of alternate units, and change of quarters status with move up designations.


TAC.10 provides a full-featured, professional-level desktop mapping package specifically tailored for 911 emergencies.  This software features instantaneous call plotting of wireline, wireless Phase I and Phase II calls.  Our map displays the caller’s location on the map, clearly showing caller name, address, and responding agency data along with additional information extracted from the map, such as property access points and physical structure locations.  When calls are added from CAD, they appear instantly on the map; when calls are closed in CAD they disappear automatically from the map.  The user is able to control the map from the CAD user interface.